Customer Service & Sales Development

We are living in an every changing environment, organisations can’t stand still – a strong customer service culture begins with a positive commitment to change from the CEO and top management. Without this commitment no customer service initiatives will be successful or have long term positive effect on the bottom-line.

 

Your organisation must create an adaptive environment which encourages its people to take total responsibility for creating the change through a customer service initiative. Providing we can gain that commitment from the organisation we work with we then can guarantee that the initiative will be successful.

Our five learning principles

Every learning event delivered by Engage is designed around 5 principles, aimed to provide the delegate with a learning experience that is:
1. Tailor Made

Delegates will be bale to make a direct link between the learning event content and their work environment and immediate find opportunities to apply their learning.

2. Experiential

Using the latest accelerated learning techniques, delegates will learn by doing and actively practate in the learning event that will be 70% experiential.

3. Engaging

Delegates will experience a motivational learning environment.

4. Challenging

Delegates will be challenged, helping them to take the leap and try different apraoches.

5. Measurable

A journey that builds sustainable results for the delegage and the organisation.

Professional Development

Through an organisational assessment we can clearly identify the learning requirements to change behaviours and more importantly more efficient organisational outcomes.

We will work with you to clearly define and scope what you need based on where your people are now and where you want them to be.  This can result in a number of competencies being targeted and therefore a bespoke training journey will be created for you.

Our five learning principles

Every learning event delivered by Engage is designed around 5 principles, aimed to provide the delegate with a learning experience that is:
1. Tailor Made

Delegates will be bale to make a direct link between the learning event content and their work environment and immediate find opportunities to apply their learning.

2. Experiential

Using the latest accelerated learning techniques, delegates will learn by doing and actively practate in the learning event that will be 70% experiential.

3. Engaging

Delegates will experience a motivational learning environment.

4. Challenging

Delegates will be challenged, helping them to take the leap and try different apraoches.

5. Measurable

A journey that builds sustainable results for the delegage and the organisation.

Leadership & Management Development

Understanding the key competencies required by your leaders to build capacity within your organization.  Through this analysis a unique programme will be developed, ideally delivered over a period of time to fully maximise absorption of critical skills/competencies before moving to the next.

We know that any learning intervention that is part of a well-intergrated and synthesised learning journey allows the learner to fully potentialise their capability.

Our five learning principles

Every learning event delivered by Engage is designed around 5 principles, aimed to provide the delegate with a learning experience that is:
1. Tailor Made

Delegates will be bale to make a direct link between the learning event content and their work environment and immediate find opportunities to apply their learning.

2. Experiential

Using the latest accelerated learning techniques, delegates will learn by doing and actively practate in the learning event that will be 70% experiential.

3. Engaging

Delegates will experience a motivational learning environment.

4. Challenging

Delegates will be challenged, helping them to take the leap and try different apraoches.

5. Measurable

A journey that builds sustainable results for the delegage and the organisation.